Seamless Hipster Panties | Cotton Crotch & No Visible Panty Lines | Full Coverage | in Assorted Colours

Return & Refund Policy

At D’chica, we strive to provide the best customer experience. Please review our return and exchange policy carefully before initiating a request.

1. Exchange Policy

We offer exchanges for eligible products within 7 days from the date of delivery.*

To ensure a smooth exchange process, please retain proof of transaction, such as reverse pickup slips or package photos.

✅ Exchangeable Items:

Bras & Camisoles – Eligible for size-related exchanges only. The product must be in its original condition with tags and packaging.

Outerwear Apparel – Return/exchange allowed for unused products with original tags & packaging.

First exchange will be free shipping, for subsequent exchanges if any shipping cost of Rs.100 to be borne by the customer.

🚀 Easy Exchange Process:
Click here to initiate an exchange:
🔗 Exchange Request Portal

Or click on the chat with us icon at the bottom of the page to connect with customer care. You can also drop an email to customercare@dchica.in

📦 Exchange Dispatch Timeline:

Once we receive and verify the returned product, we will initiate the exchange.

If the product fails the quality check (used condition/different item returned), the exchange will not be processed. The customer can request a reshipment of the product they sent, with shipping costs to be borne by the customer.

2. Non-Returnable & Non-Exchangeable Items

For hygiene and safety reasons, we do not accept returns or exchanges for the following:

🚫 Non-Returnable Items:

Panties, Period Panties, Shapewear, Sanitary Pads, Hygiene Items, Lingerie Sets, Mystery Boxes, Stockings, Freebies, and Bra Straps

Mystery Boxes, Freebies, and Bra Straps

🔎 Important: Please check size charts and product details carefully before purchasing.

3. Refund Policy

🔄 Refunds are processed only in exceptional cases:

Refunds are issued only if:

The requested size is unavailable for exchange.

The order is cancelled before dispatch.

Refund Timeline:

Processing Time: 7-14 business days.

Refund Method: Cashfree payment link (sent via SMS) or bank transfer upon sharing banking details.

🚀 Fastest Alternative: We recommend exchanging your item instead of requesting a refund.

4. Exceptions to Exchange & Refund Policy

Sale & Clearance Items: Products purchased during discounted sales or special deals are non-returnable and non-exchangeable, except in the case of manufacturing defects.

5. Warranty & Guarantee

D’chica offers a warranty on manufacturing defects only.

✔ Covered Under Warranty:

Faulty stitching, defective materials, or product defects present before use.

❌ Not Covered:

Normal wear & tear, accidental damage, misuse, improper care, third-party alterations, or modifications.

6. Need Assistance?

Our customer support team is happy to assist you!

📧 Email: customercare@dchica.in
📞 Phone: +91 7065569974, +91 7065095402
📅 Availability: Monday to Saturday, 10:00 AM – 6:00 PM (IST)